Centroot.Net/ EiD is proud to offer Fully Managed services on all control panel (cPanel/WHM, Plesk, DirectAdmin) based VPSs. By leveraging our and our partners’ years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

Support Availability

Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at http://www.centroot.net/whmcs/, please use your billing email address and password to login.

Support Coverage

Centroot.Net/ EiD provides managed support for all system aspects listed below:

• Physical hardware management, monitoring and replacement;
• Network availability;
• Free installation of the cPanel, Plesk or DirectAdmin control panel is done during VPS provisioning;
• Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases;
• Free initial security hardening;
• Free initial accounts migration from remote system with the same control panel;
• Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components;
• Best-effort support for 3rd party applications.

Control panel support explained

cPanel/WHM

• cPanel/WHM
  • Initial installation
  • Initial service optimization
  • Version upgrade/downgrade (note: EDGE build is not supported)
  • Repair
  • Licensing
  • Troubleshooting of automated update and/or backup creation tasks

• Mail services
  • Upgrade/reinstall exim MTA
  • Upgrade/reinstall courier-imap POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Install/upgrade/reinstall/uninstall ClamAV antivirus
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
• Web service
  • Apache web server recompilation
  • PHP upgrade or recompilation with additional options/modules directly supported by cPanel’s easyapache script
  • PHP configuration modification
  • ionCube installation/removal/upgrade
  • Zend Optimizer installation/removal/upgrade
  • eAccelerator installation/removal/upgrade
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
• MySQL
  • Upgrade MySQL version
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues
• Nameserver
  • Repair/reinstall named
  • Named configuration troubleshooting
• FTP service
  • Upgrade/reinstall proftpd or pure-ftpd FTP server
  • Switch between pure-ftpd and proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
• Plesk
• Plesk service
  • Initial installation
  • Initial service optimization
  • Version upgrade (note: downgrade is not supported)
  • Repair
  • Licensing
• Mail services
  • Reinstall/troubleshoot qmail MTA
  • Reinstall/troubleshoot courier-imap POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Horde/IMP webmail client
• Web service
  • PHP configuration modification
  • ionCube installation/removal/upgrade
  • Zend Optimizer installation/removal/upgrade
  • eAccelerator installation/removal/upgrade
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
• MySQL
  • Upgrade MySQL version (note: applicable only to versions officially distributed by CentOS/CentOS Plus)
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues
• Nameserver
  • Repair/reinstall named
  • Named configuration troubleshooting
• FTP service
  • Repair/reinstall proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
• DirectAdmin
• DirectAdmin control panel service
  • Initial installation
  • Initial service optimization
  • Version upgrade (note: downgrade is not supported)
  • Repair
  • Licensing
• Mail services
  • Reinstall/troubleshoot exim MTA
  • Reinstall/troubleshoot POP3 and IMAP service
  • Install/upgrade/reinstall/uninstall SpamAssassin
  • Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
  • Troubleshoot standard Uebimiau and Squirrelmail webmail clients
• Web service
  • Apache web server recompilation
  • PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin’s customapache script
  • PHP configuration modification
  • ionCube installation/removal/upgrade
  • Zend Optimizer installation/removal/upgrade
  • eAccelerator installation/removal/upgrade
  • Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
• MySQL
  • Upgrade MySQL version
  • Repair MySQL installation
  • Repair/optimize MySQL databases
  • Troubleshoot MySQL startup or connectivity issues
• Nameserver
  • Repair/reinstall named
  • Named configuration troubleshooting
• FTP service
  • Repair/reinstall proftpd
  • FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)